Terms and Conditions, Warranty and Return Policies
A prompt pay discount is available if paid within 10 days of Invoice date for all non-credit card transactions. After 10 days, full invoice amount is due according to terms on Invoice, payable in U.S. funds.
Delivery of the goods to the common carrier, licensed trucker, or national courier or shipping service, shall constitute delivery to Buyer, and all risk of loss or damage in transit shall be borne by Buyer. Ambitech shall not be liable for failure to deliver or delays in delivery occasioned by strikes, lockouts, fires, inclement weather, inability to obtain materials or shipping space, (space is not available via truck or air container), breakdowns, delays of carriers or suppliers, governmental acts and regulations, and other causes beyond Seller’s control.
In the event of lost or damaged merchandise, responsibility lies with Shipper to file a claim. (If part is shipped FOB origin, responsibility lies with the Buyer.) All damaged merchandise and original packaging must be retained for Shipping Carrier investigation and insurance claim processing. When Ambitech is Shipper, Buyer must notify Ambitech immediately of damage(s) for further instructions. Buyer must not attempt repair or installation of damaged merchandise, as this will void Ambitech ability to file a claim and place responsibility of replacement and repair cost with Buyer. When Buyer is Shipper, Ambitech will notify Buyer immediately of damage(s) and provide further instructions. ALL OUT OF COUNTRY CUSTOMERS MUST MARK SHIPMENTS “FREE DOMICILE”. AMBITECH IS NOT RESPONSIBLE FOR DUTIES, TAXES, OR FEES INCURRED DURING SHIPMENT OF PARTS.
For purchases of Ambitech models ABK1, ABK2, SSU2G5, SSU2G10, SSU4G2S, SSU4G5J, SSU4G10J, SS4A30, SS4A60, SSU4G5, SSU4G5S, SSU4G5M, SSU4G10, SSU4G10M, SSU4G15, SSU4G15M only:
- Returns will be accepted within 30-days of purchase date, provided unit has not yet been installed and is returned in original packaging. If at our sole discretion we determine that either the unit is not returned in like-new condition or has been previously installed, we reserve the right to charge a restocking fee not to exceed 50% of original purchase price.
All other Ambitech models are considered custom and are not eligible for returns.
Buyer must contact Ambitech for all warranty concerns. All warranty periods begin at date of installation and are as follows:
All new and repaired Ambitech brakes are backed by a 1-year In-Service Warranty subject to a warranty evaluation.
Once part is returned and evaluated, either:
a.) Ambitech confirms valid warranty fault. Full purchase price plus shipping cost is credited to Buyer not including any additional charges such as after hours fees.
b.) Ambitech confirms part is a No Problem Found, (NPF). Buyer is responsible for restock charges. If Buyer requests return of NPF part, Buyer is responsible for a rush test fee and shipping charges.
c.) Ambitech confirms part is not covered under warranty. Buyer has option to: Repair (Buyer responsible for repair cost and return shipping).
After 90 days and for the remainder of the warranty period, Ambitech will, at its sole option and expense, repair or replace any parts found to be defective and/or correct any repair work found to be improperly performed or refund the purchase price, provided Buyer has contacted Ambitech, Buyer has received a Return Merchandise Authorization number and has returned the part to Ambitech ‘s location. Buyer is responsible for properly packaging and returning any defective part(s) to Ambitech. If a part or repair performed by Ambitech is under warranty, found to be defective, and Buyer received a Return Authorization, Ambitech will refund the cost of shipping part(s) back to Ambitech to Buyer when Buyer provides Ambitech with documentation of shipping cost. At its sole discretion Ambitech may use new or used parts to repair or to replace defective parts purchased from Ambitech, and all replaced parts shall become the property of Ambitech.
For COD and credit card Buyers, any refund will be issued via refund check or credit card if unit is deemed defective by Ambitech. Buyer’s with payment terms must remain within their credit limit. Credit will be issued to the account if unit is deemed defective by Ambitech. All parts sent from Ambitech must have a signed quote prior to shipment.
Warranty is void if unit is tampered with, damaged due to physical abuse, or damaged due to failure of other machine elements, including but not limited to, contamination from coolant or other liquids, metal chips, carbon dust, etc. Ambitech does not warrant wet motors or installation errors. This warranty shall become null and void and of no effect in the event that any part is operated outside of its normal operating environment or use for which it was designed or if damage to the part results from abuse, improper use, negligence, vandalism, acts of God, accidents or intervening causes, such as fire, flood, and/or electric voltage surge.
This agreement shall be governed by and shall be construed according to the laws of the State of Tennessee. Any controversy or claim arising out of or related to this agreement, or the breach thereof, shall be tried in Rutherford County, Tennessee, and the Buyer agrees to such jurisdiction and waives objection to venue.
Any tax imposed by federal, state or other governmental authority on the sale of the goods and services shall be paid by Buyer.
This agreement shall become a contract for the goods and services specified herein either (a) when signed by Buyer, or (b) when Buyer has otherwise indicated acceptance of the terms hereof.
This agreement as written shall be applicable to Buyer’s purchases from Ambitech Provisions in customer’s purchase orders contrary to these conditions are not binding upon Ambitech unless accepted by Ambitech in writing.
THE WARRANTY CONTAINED HEREIN IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMBITECH’S LIABILITY SHALL BE LIMITED TO THE APPLICABLE SELLING PRICE OF ANY DEFECTIVE PARTS OR EQUIPMENT, AND SHALL IN NO EVENT INCLUDE BUYER’S LOST PROFITS, GOOD WILL, OR ANY OTHER SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.